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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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ICCROB

March 13, 2025

5  out of  5
rating by ICCROB
"Jackie was amazing! I was extremely satisfied with the service and the time it took. She was extremely efficient, organized and professional. She went above and beyond to make sure my needs were met and was really friendly and had great energy. I can say this is the first time I’ve ever had such a great experience with an insurance agent."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Jackie; your satisfaction is our top priority! We appreciate your business! -Chris"
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Lorrie Locey

March 10, 2025

5  out of  5
rating by Lorrie Locey
"Jackie Valdes has been an incredible employee to work with as a customer! There is NO job too big for her and if she isn’t sure of something she immediately reaches out and uses every resource she has available! She is always cheerful and eager to answer and resolve any issue that I have ever called about! You are AMAZING JACKIE! Having been a customer of State Farm for nearly 40 years, YOU are top notch!!!"
We responded:
"Lorrie, thank you so much for the feedback and for being such a wonderful customer for so many years. We appreciate your business! -Chris"
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Adriana Palmieri

March 8, 2025

5  out of  5
rating by Adriana Palmieri
"“Exceptional Service from Jackie!” I had the pleasure of working with Jackie Valdes, and I couldn’t be more satisfied with her service. She is always cordial, attentive, and highly professional. Her dedication and willingness to help make all the difference. It’s truly a privilege to have her support, especially in Spanish, which makes the process much easier and more comfortable. I highly recommend her to anyone looking for outstanding customer service."
We responded:
"We’re honored by your positive feedback and happy to have Jackie on our team! We look forward to continuing to provide you with great service. We appreciate your business! -Chris"
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John Terboss

March 5, 2025

5  out of  5
rating by John Terboss
"Jackie Valdes was very helpful and professional in assisting me with my insurance needs."
We responded:
"Thanks so much for the feedback John. We appreciate your business! -Chris"
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Luis Concha

March 5, 2025

5  out of  5
rating by Luis Concha
"Selina Roberts was recommended to me by a colleague! I’m so happy she was because in shortly after our conversation she saved $3600 on my annual premiums for my autos. Thank you so much."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Selina and our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We appreciate your business! -Chris"
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Sunil Shukla

March 4, 2025

1  out of  5
rating by Sunil Shukla
"I cancelled my policy in January and still waiting for my refund, money was taken out after cancellation, contacted the office multiple times and given answers like billing department will send out the check, never received any check it’s been more than a month, I Got insurance from another company for almost half the price, stay away from this business, I’ll be writing to insurance commissioner after a week or so if I don’t see my refund soon"
We responded:
"Mr. Shukla, I'm sorry you had this experience. Please know that my office did cancel the policy when you called in as requested. A refund check was mailed by State Farm to the mailing address we had on file for you as discussed over the phone with my team. That check was not cashed as of the time of this review. Please call my office if you need further assistance and we will be happy to help! -Chris"
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John Fortier

February 18, 2025

5  out of  5
rating by John Fortier
"Jonathan Romeous,, thank you for your work/help on the boat quote. I love State Farms personal service and customer access. I will call to pay my upcoming auto renewal notice as it comes due next month. Thanks again. john"
We responded:
"Thank you for the positive feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know. We appreciate your business! -Chris"
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Cody Scholberg

February 12, 2025

5  out of  5
rating by Cody Scholberg
"ive never actually met the agent, but I get EXCELLENT customer service from Brittney! A+!"
We responded:
"Cody, Thank you for the positive feedback. It’s our pleasure to assist you with your insurance needs and we're glad Brittney met your expectations. If there is anything else we can do to help, please let us know. We appreciate your business! -Chris"
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george

February 11, 2025

5  out of  5
rating by george
"I was put in contact with Brittany Jean-Baptiste on my first call after having obtained a policy for our vehicle attempting to join the program known as Drive Safe and Save. Because of my wife's and my age, we are not computer savvy and my cell phone is older and not able to be updated. My wife has a newer model and since she is also on our policy, Brittant tried to get us access to the Drive Safe and Save program but we ran out of time yesterday. I will call tech support when I have access to her phone. Brittany was very helpful and patient with me during the time spent with her on the call. She was very courteous and patient during our time spent on the phone and also very knowledgable."
We responded:
"George, we’re thankful for your feedback and experience with Brittney! It’s our pleasure to assist you with your insurance needs. We appreciate your business! -Chris"
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Richard Stevens

January 31, 2025

5  out of  5
rating by Richard Stevens
"Unbelievably nice and efficient!!! Best customer service I have ever had!!!"
We responded:
"Thanks so much for taking the time to let us know about your experience! We're happy to be of service and appreciate your business! -Chris"
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Jonathan Berens

January 20, 2025

5  out of  5
rating by Jonathan Berens
"Jackie was AWESOME!!"
We responded:
"Thanks so much for your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! -Chris"
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Rica Menson

January 20, 2025

5  out of  5
rating by Rica Menson
"Had a great experience, as always. Jackie is super helpful and thorough! She always makes sure me and my grandmother are taken care of. Thank you so much!"
We responded:
"Jackie is wonderful and we're so glad she's part of the team. We appreciate the positive feedback and thank you for your business! -Chris"
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David Shapiro

January 18, 2025

5  out of  5
rating by David Shapiro
"I had an amazing experience with Jackie Valdes at State Farm! She was incredibly knowledgeable and went above and beyond to help me modify my policy and find additional discounts. Jackie made the process easy and stress-free, ensuring I got the best coverage at a great price. I truly appreciate her expertise and dedication to excellent customer service. Highly recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our Agency and with Jackie. If you ever have any questions or need assistance, we’re here to help! We appreciate your business! -Chris"
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Jenni Shapiro

January 17, 2025

5  out of  5
rating by Jenni Shapiro
"Jackie V has helped us on a few occasions. She is wonderful to speak with and very knowledgeable about the ins and outs of insurance. Our go person at the office"
We responded:
"Thank you! We appreciate your business! -Chris"
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Cindy Lay

January 17, 2025

5  out of  5
rating by Cindy Lay
"Great customer service! we are a construction company constantly requesting certificate of insurance for our customers and Jackie is on the ball and gets the COI's over quickly! She is so easy to work with and handles my request quickly & efficiently! Thank you Jackie for always being so friendly & helpful."
We responded:
"Thank you so much Cindy. We're very happy to have Raquel as part of our growing team and really do appreciate your company's business! Anything you need, please call, email or text. Thank you! -Chris"
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John Allen

December 20, 2024

5  out of  5
rating by John Allen
"I had the pleasure of collaborating with Jonathan Romeus over a 2 day period as I sought competitive rates for Auto and Homeowners coverages. Jonathan exuded a type of "professional humility" that is exemplary among Sales professionals in general as he fervently listened then sought to identify my main objectives before securing quotes. I am a particularly demanding consumer of insurance products and will expect from an Agent a high level of subject matter expertise coupled with a true desire to "listen" to what I regard as "value" in a product. Jonathan proved to be a superb listener who was not preoccupied with product features over what I considered "value". In short; Jonathan did not succumb to the common sales posture of pitching the "value proposition". I commend Jonathan for his professionalism and would predict his asset value to the Agency and to future clients will evolve and mature in a manner that optimizes business imperatives/metrics with client acquisition and retention."
We responded:
"John, thank you for your valuable feedback and advice! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! We appreciate your business! -Chris"
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Phillip Augustinegggh

December 10, 2024

5  out of  5
rating by Phillip Augustinegggh
"Jackie Valdes is always professional, courteous and informative always good service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Jackie and our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! We appreciate your business! -Chris"
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Mike McGilvary

November 27, 2024

5  out of  5
rating by Mike McGilvary
"Jackie Valdes is the best! Ive been using this agency over the years and Jackie has always been super helpful with all my needs. She consistantly goes above and beyond and takes the time needed to get me what i need. Very satisfied customer and will continue to use this agency for all of our future needs!"
We responded:
"We’re thankful for your feedback and appreciate your business! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! -Chris"
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MK

November 10, 2024

5  out of  5
rating by MK
"Jackie Valdés from State Farm Insurance in Palm Beach Gardens in Florida is an amazing agent! She is very efficient, knowledgeable, professional and very pleasant to work with. I reached out to this agency via a phone and via emails and both times Jackie provided me exceptional customer service, Jackie is quick, very knowledgeable, answered all of my car insurance questions. We definitely recommend Insurance Agent Jackie Valdés from State Farm without hesitation they are the best! In a nutshell she is a Michelin Star to State Farm. Thank you Jackie you are an amazing insurance agent!!!"
We responded:
"We’re honored by your positive feedback and appreciate your business! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! -Chris"
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Christa Baranowski

October 23, 2024

5  out of  5
rating by Christa Baranowski
"On the phone for well over an hour and transferred to three different people. Jackie was the third person and was absolutely outstanding! She helped me with all of the problems I was having and got me all of the possible discounts!"
We responded:
"We're so glad Jackie could assist you! Thank you for the positive feedback; we'll be sure to let Jackie know. We appreciate your business! -Chris"
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T Allen

October 7, 2024

5  out of  5
rating by T Allen
"Always enjoy talking to Jackie she is the best agent in town!! She is always super helpful and very understanding!"
We responded:
"Thank you so much for the positive review! We appreciate your business! -Chris"
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Linda Leahey

July 29, 2024

5  out of  5
rating by Linda Leahey
"Paola Torres was excellent! She was extremely knowledgeable and handled all the little details that can be so annoying. It was a very pleasant experience. She was very thorough. Highly recommend !"
We responded:
"Linda, thank you for your positive review! We're thrilled to hear that Paola Torres provided you with excellent service. Her extensive knowledge and attention to detail make her an outstanding professional. We're glad your experience was pleasant, and we appreciate your recommendation. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business! -Chris"
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MG

July 23, 2024

5  out of  5
rating by MG
"Jackie V. did a nice job of explaining the various parts of my policies."
We responded:
"Thanks so much for the positive review. Glad to the positive feedback and that my team is meeting your needs. We appreciate your business! -Chris"
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Adriana Iancu

July 20, 2024

5  out of  5
rating by Adriana Iancu
"“I recently experienced a problem with my car, and I needed to stay in touch with State Farm. I was in contact with Jackie all this time. I was thoroughly impressed by both her exquisite professionalism and impeccable service. She was able to expedite the process and provided excellent recommendations ensuring my satisfaction. I can’t recommend Jackie enough for a fantastic customer experience.”"
We responded:
"Thank you for the positive review, Adriana. We're so happy you had a fantastic experience with Jackie! She's one of the best on our growing team! We appreciate your business and any referrals you might send our way! Thank you! -Chris"
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Giancarlo Ceci

July 9, 2024

5  out of  5
rating by Giancarlo Ceci
"Jackie Valdes provided excellent customer service. She is very friendly and was able to answer all my questions promptly and professionally."
We responded:
"Thank you for taking the time to share your experience with Jackie Valdes' customer service. We are thrilled to hear that she provided excellent service and met all your expectations. We appreciate your business! -Chris"